Frequently Asked Questions
Everything you need to know about shopping with Ste Hamilton.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and you will receive a tracking number as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How can I track my order?
Once your order has been shipped, you will receive an email confirmation containing a unique tracking link. You can also track your order status directly through your account dashboard on our website.
Are your products covered by a warranty?
Yes, all Ste Hamilton products come with a standard 12-month manufacturer's warranty that covers any defects in materials or workmanship under normal use.